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These General Conditions are intended, with the order form, and the other elements referred to therein, to regulate the terms and conditions governing the provision of the SEARAS.PT Online Store Service by the SEARAS ONLINE STORE, headquartered in Praceta Dr. Fernando Dating 2745 Lisbon - Portugal
The Service consists of providing, through the INDICAR address, access to the Online Store which, in addition to providing information on a set of products and/or services, allows the User, electronically, to order the products disclosed therein, under the terms and conditions described here.
The order of products must be made by Users aged 18 (eighteen) years or older (individuals under the age of 18 must have authorization from their representatives). The elements and information transmitted by the User will enjoy full legal effects, the User recognizing electronic purchases, and the User cannot claim the lack of signature for non-compliance with the obligations assumed.
SEARAS will do everything possible so that the information presented does not contain typographical errors, which will be quickly corrected whenever they occur. If you purchase a product that has characteristics different from those presented online, you have the right to terminate the purchase contract under the applicable legal terms (right of free withdrawal - see point 7).
SEARAS will do everything possible to send all the products ordered, but it is possible that, in certain cases and due to causes that are difficult for SEARAS to control, such as human errors or incidences in the computer systems, it is not possible to make available some of the products requested by the User . If any product is not available after placing the order, you will be notified by email or telephone. At that moment, you will be presented with the possibility of canceling the order with the respective refund, if you have already made the respective payment.
All information about price, products, specifications, promotional actions and services may be changed at any time by SEARAS.
3.1 All products and services sold on the SEARAS.PT Online Store are in accordance with the Law.
3.2 The Store has adequate levels of security, however SEARAS will not be responsible for any damages suffered by the User and/or by third parties, due to delays, interruptions, errors and suspensions of communications that originate from factors beyond its control, namely, any deficiencies or failures caused by the communications network or communications services provided by third parties, by the computer system, by the modems or by the connection software. If, for any reason of error in accessing the website of the SEARAS Online Store, it is impossible to provide the service, SEARAS will not be responsible for any damages.
4.1. The user undertakes to:
i) Provide personal data and correct addresses;
ii) Not to use false identities;
iii) Respect the imposed order limits.
4.2. If any of the data is incorrect or insufficient, and for that reason there is a delay or impossibility in processing the order, or eventual non-delivery, the responsibility lies with the User, and SEARAS declines any responsibility. In case the consumer violates any of these obligations, SEARAS reserves the right to eliminate future purchases, block access to the store, cancel the provision of any other services made available simultaneously by SEARAS to the same User; and, furthermore, not allowing the User to access any or all services provided by SEARAS in the future.
5.1. SEARAS guarantees the confidentiality of all data provided by Users.
5.2. The personal data identified on the order form as being mandatory is essential for the provision of the Service by SEARAS. The omission or inaccuracy of the data provided by the User is his sole and entire responsibility and may give rise to the refusal of the Service to be provided by SEARAS.
5.3. The User's personal data will be processed and stored by computer and are intended to be used by SEARAS within the scope of the contractual and/or commercial relationship with the User and, in case of authorization by the User, for the marketing of INDICAR CASO A CASO AND DE AGREEMENT WITH THE OBJECTIVE OF THE COMPANY IN CONCRETE
5.4. Under the terms of the applicable legislation, the User is guaranteed, without additional charges, the right to access, rectify and update their personal data, directly or upon written request, as well as the right to oppose their use for the purposes set out in previous number, and for this purpose contact the entity responsible for the processing of personal data: SEARAS.
6.1 At the request of the User
The User may cancel his order by requesting it to SEARAS through the telephone number or e-mail referring the order number, which will be accepted as long as it has not yet been processed. After processing, SEARAS will try to deliver it, but the User has the option of not accepting it.
For the purpose of cancellation, the User must indicate the following data to SEARAS:
a) Order number
b) NIF with which you placed the order and delivery address
6.2 By decision of SEARAS
SEARAS reserves the right not to process orders when it verifies any inconsistency in the personal data presented or observes misconduct on the part of the buyer. SEARAS reserves the right not to process any order or refund, in the event of errors in the values and/or characteristics of the products, when these result from technical problems or errors beyond SEARAS.
7.1. The User, if he is a consumer, may exercise his right of withdrawal without being required to pay any compensation, within a period of 14 (fourteen) days from the day on which the consumer acquires physical possession of the good.
To exercise this right, the User may use the form indicated below, indicating all his identification data, the subscribed service he intends to resolve and the subscription date. The communication must be made, by letter, through the return of the acquired good, or by another adequate and susceptible means of proof within the period defined above.
The consumer must, within a period of 14 (fourteen) days from the date of communication of the resolution, return the goods to SEARAS in the proper conditions of use.
Draft for free termination form (you should only complete and return this form if you want to terminate the contract)
- To [insert name, geographical address and, if applicable, fax number and email address of the professional here]:
- I hereby/we communicate (*) that I/we have/resolved (*) my/our (*) contract of purchase and sale relating to the following good/for the provision of the following service (*) — Requested on (*)/received in (*) -
Name of consumer(s) — Address of consumer(s) — Signature of consumer(s) (only if this form is served on paper). (*) Delete what does not matter.
The package must be returned complete, as it was delivered and accompanied by all the documentation received, namely the following documents: sales invoice and the document proving receipt of the product. The package and documents indicated must be sent free of charge to the address you will receive after contacting us by the following email: info@searas.pt .
If the User opts for other forms of return, the respective shipping costs will be their responsibility.
7.2. Upon receipt of the return at SEARAS, the User will be refunded the amount corresponding to the amount paid for the order (sales invoice amount). If you have used a promotional discount code, this amount will not be refunded, that is, the refund will only be for the amount actually paid.
7.3. The refund method for the amount to be returned depends on the payment method used in the respective order. In the case of credit card and PayPal payments, these are credited to the respective accounts. In other cases, when NIB information is provided, the refund is made to the indicated bank account. Otherwise, the refund is made by check to the billing address. The refund is made up to 14 days after receipt of the will of free resolution and receipt of the return of the good.
7.4. In the absence of any of the components of the item sold or, if any of them are not in excellent condition, there will be no refund of the price or postage, and the product will be sent back to the initial shipping address.
8.1. In the event of a "manufacturing defect", that is, when faults are detected in the equipment that, in principle, do not fall within the scope of the respective guarantee, the User must return the equipment, together with a copy of the invoice and the form "Order Exchange / Return of Equipment” completed, within a maximum period of 60 consecutive days from the date of the invoice, to the address that will be provided, for which you should contact us at the following email: info@searas.pt .
If the User opts for other forms of return, the respective shipping costs will be their responsibility.
8.2. In order for the product to be exchanged, you must ensure that the packaging is complete (box, instruction manual, warranty certificate, terminal and accessories) containing all components that constitute it, in excellent condition.
8.3. In the absence of any of the elements mentioned above, or if any of the components are not in excellent condition, no exchange will take place, and the product will be sent back to the User.
9.1. All equipment available in the Store is duly certified by the competent international entities.
9.2. The equipment and accessories have a warranty period defined by the manufacturer, which in legal terms is at least 2 (two) years. This period is considered from the date of the equipment invoice and can only be exercised upon presentation of the warranty certificate and/or proof of purchase (invoice) duly completed.
9.3. Equipment that has exceeded the period defined by the manufacturer or has defects caused by abnormal wear, improper installation, bad weather, electrical discharges, negligence or accidents, poor handling, infiltration of moisture/liquids, use of accessories not covered by the warranty is considered outside the warranty conditions. originals and technical interventions by unauthorized personnel.
9.4. If the equipment breaks down, and if it is covered by the guarantee, the User may take it, together with proof of purchase and/or guarantee, to a technical assistance center of the brand.
9.5. The accessories covered by the guarantee, which break down, must be sent, with the respective proof of purchase and/or guarantee, to the address that will be provided. To do so, please contact us at the following email: info@searas.pt .
If the User opts for other forms of return, the respective shipping costs will be their responsibility. The User must always request the CTT Receipt that proves the shipment of the order.
9.6. If the equipment breaks down and this fault is not covered by the warranty, the User may take the equipment, together with proof of purchase, to a branded technical assistance centre.
10.1. The Store is a registered website and the Service provided by the website itself is the responsibility of SEARAS.
10.2. The User acknowledges that the Service contains confidential information and is protected by copyright and related rights, industrial property and other applicable legislation.
10.3. The User acknowledges that any content appearing in the publicity, highlight, promotion or mention of any sponsor or advertiser is protected by laws relating to copyright and related rights, by laws relating to industrial property and other property protection laws, whereby any use of these contents can only take place under the express authorization of the respective owners.
10.4. The User undertakes to fully respect the rights referred to in the previous number, namely refraining from performing any acts that may violate the law or said rights, such as reproduction, commercialization, transmission or placement making such contents available to the public or any other unauthorized acts having the same contents as their object.
11.1. Without prejudice to other forms of communication provided for in these General Conditions, notifications made to the User relating to the Service, including any changes to these General Conditions, may be made to the User's email address, by SMS or telephone contact .
11.2. The User agrees to receive any and all communications and/or notifications related to the Online Store, to the address, contact telephone number and/or email address (“e-mail”) indicated in the ordering process.
At any time, you can request not to receive these communications and/or notifications through the Contact Form or through the “Do not receive the Newsletter” option included in each Newsletter.
12.1. Without prejudice to the provisions of the following number, SEARAS may change the Service and/or the technical conditions for providing the same, as well as the respective rules of use, and shall disclose such changes to the User at least 15 (fifteen) days in advance.
12.2. The version currently in force of these General Conditions and their annexes is available on the SEARAS.PT website